iOS & Android mobile app monitoring focused on your users
Monitor your iOS & Android apps 24/7 on real physical devices. Detect invisible friction before it impacts your users, like Hello Bank, Covea, and Galeries Lafayette.
Limits of conventional mobile application monitoring
Traditional mobile application monitoring measures technical performance, but ignores a crucial element: the actual user experience.
- No tests on real physical devices
- Mobile-specific problems often unidentified
- Strong authentication not tested under real-life conditions
Mobile application monitoring focused on user experience
Monitor the performance and availability of your mobile applications, while providing your users with a smooth, seamless experience.
Monitoring on mobile devices
We reproduce your journeys on real smartphones and tablets, in conditions identical to those of end users. Automated machines reproduce your digital journeys at regular intervals, exactly as web or mobile users do.
- Tests performed without jailbreak or root for total reliability
- Analysis under real conditions, on physical equipment
- Precise detection of user experience problems
Strong authentication and complex path management
We can reproduce your route through all the necessary authentication steps, even the most advanced.
- Fingerprint support
- Automatic sending and re-sending of authentication codes to multiple devices
- Compatible with modern, secure authentication systems
- Verification of push notifications and in-app alerts
Dedicated customer support
At 2Be-FFICIENT, we fully administer the solution so you can focus on what matters most: improving the user experience!
- User path recording and tracking
- Responsive assistance for every request
- Tailored training for your teams
What our clients say
Whether you're managing one or more mission-critical mobile applications, or looking to deliver smooth navigation, our mobile application monitoring solution is designed to help you achieve digital excellence.
Designed for an exceptional experience
Discover the key benefits of your future mobile application monitoring solution.
Continuous monitoring 24/7
Ensure a continuously optimal user experience with automated and proactive monitoring, replicating your users' actions at all times.
Define your key path
Select the critical steps of the user journey that you want to monitor continuously.
Automated scenario execution
Our robots exactly reproduce your users' journeys, simulating each interaction to detect invisible errors.
Immediate detection of friction
In the event of a problem (blocked form, excessive loading time, etc.), an alert is triggered with a precise pre-diagnosis.
Access to detailed and shareable data
Consult statistics and diagnostics directly from your dashboards, and easily share them with the teams concerned.
Analysis and rapid resolution
Use 2Be-FFICIENT's observations to correct points of friction and provide a smooth, frustration-free experience for your users.
Real-time alerts and preliminary diagnostics
Receive an immediate alert as soon as a problem occurs, accompanied by a diagnosis that helps you react quickly.
SMS
Push notifications
Voice alerts
SMS
Slack
Signal
Discord
Microsoft Teams
Slack
Signal
Discord
Proactive resolution of user friction
By identifying points of friction, 2Be-FFICIENT optimizes each path for a seamless experience.
Real-time dashboards
Visualize all your performance and user experience data on customizable dashboards that can be shared with your teams.
How does it work?
Find out how 2Be-FFICIENT works for complete and transparent tracking of your users.
Launching the application
Open the mobile application on a real device (Android or iOS) and check loading time and correct opening of the application.
(Double) Authentication / Login
Enter login and password, check that authentication is working and that the user is accessing his personal space.
Application navigation
Carrying out a sequence of steps to achieve a specific objective: purchase, consultation, sending of quotation or specific action.
Key actions
Perform important actions such as making a purchase, transferring funds or filling in a form.
Safety lock
Validates safe disconnection and closure of the application.
Approved and used by the largest companies
For over 25 years, our technology has been used by companies in the banking, insurance, and e-commerce sectors.
Frequently Asked Questions
What is mobile application monitoring?
Mobile application monitoring involves continuously monitoring the performance and availability of your iOS and Android apps, replicating your users' actual journeys 24 hours a day. Unlike traditional technical monitoring, it detects invisible friction points that impact the actual user experience.
What is the difference between testing on real devices and emulators?
Emulators do not accurately reproduce real-world conditions: they do not support fingerprint authentication, SMS codes, or 4G/5G network behavior. 2Be-FFICIENT on real Android and iOS smartphones, without jailbreaking or rooting, for reliable results that are representative of your real users.
How to monitor a mobile application with strong authentication?
2Be-FFICIENT natively 2Be-FFICIENT strong authentication methods: fingerprint recognition, SMS codes automatically re-entered on multiple devices, and compatibility with all modern MFA systems. Your secure journeys are tested under conditions identical to those experienced by your actual users.
Does mobile monitoring require installation on my infrastructure?
No. 2Be-FFICIENT automated systems 2Be-FFICIENT completely external to your infrastructure. There are no agents to install, no changes to your IT system, and no impact on production. Deployment is quick and non-intrusive.
What types of problems can mobile application monitoring detect?
Mobile application monitoring detects blocked forms, critical slowdowns, hidden elements, authentication errors, payment and transfer anomalies, and any mobile-specific malfunctions that are invisible to traditional APM tools. An alert with a preliminary diagnosis is sent immediately.
What is the difference between mobile app monitoring and an APM (Application Performance Monitoring) tool?
A mobile APM (Firebase, Dynatrace, New Relic) monitors performance from within the app via an SDK integrated into the code: crashes, startup times, and memory usage. It requires technical integration and only tracks what happens on the code side.
2Be-FFICIENT from the outside, just like a real user: end-to-end journey availability, UI friction, and functional errors that are invisible to APM. The two approaches are complementary: APM explains the “why,” while 2Be-FFICIENT the “what” before your users do.
Does mobile app monitoring work for banking apps and regulated industries?
Yes, it’s actually one of our top use cases. 2Be-FFICIENT deployed at major banking clients (Hello Bank, LCL, BNP Paribas), insurance companies (GMF, MAIF, MAAF), and e-commerce companies.
The solution natively supports regulatory requirements—including strong PSD2 authentication, OAuth2 flows, and multi-device OTP codes—without storing personal data or impacting production.
How often are mobile routes tested?
Monitoring scripts run at a configurable frequency, typically every 5 to 10 minutes, 24 hours a day, 7 days a week. This means that an anomaly is detected within minutes, well before your users report it. You can also increase the frequency during critical periods (deployment, marketing campaigns, traffic spikes).
Switch to user-centered monitoring.
Offer your users a seamless experience: monitor every journey, identify friction points, and optimize before they affect your users.
