Interactive voice server monitoring optimized for every interaction

Ensure the availability and fluidity of your interactive voice servers. Detect anomalies, reduce waiting times, and deliver a smooth user experience.

Click to discover the interactive demo

Observation

Limits of conventional IVR monitoring

Traditional monitoring of interactive voice servers focuses on availability and response times, but neglects a key element: the user experience.

Inconsistent choices

Cutting sound

Solution

Interactive voice server monitoring focused on the user experience

Monitor the performance and availability of your
IVRs, while guaranteeing your users an optimal, seamless experience.

Complete DTMF management

We simulate all DTMF inputs to faithfully reproduce your IVR paths. Whether using a real telephone for real-life conditions or an emulator, we cover all your needs.

Voice response simulation

We simulate your IVR's verbal responses like a real user, and analyze exchanges in real time for immediate understanding.

Dedicated customer support

At 2Be-FFICIENT, we fully administer the solution so you can focus on what matters most: improving the user experience!

What our clients say

Whether you're using a single IVR or monitoring a complex system, our IVR monitoring solution ensures a smooth, uninterrupted voice experience.

Satisfied with the 2Be-FFICIENT product and related services

We are satisfied with the 2Be-FFICIENT solution, which meets our expectations. The solution alone is valuable, but the real added value is the combination of the solution and customer support service. Regarding customer support: competent and responsive team.

Julien |

E-commerce Production Manager

2Be-FFICIENT User Feedback

Since adopting 2Be-FFICIENT, we have moved from reactive incident management, often reported by our customers, to a proactive approach. The tool alerts us to the first signs of failure in critical paths, allowing us to react quickly and minimize the impact on our users. Customer support is always available and efficient, which is valuable when we have adjustments to make on our end, such as after an update. Thanks to 2Be-FFICIENT, we now have better visibility into our critical paths and the peace of mind of knowing exactly where the problems lie.

Jean-Louis |

Engagement Pilot, Release Manager, Scrum Of Scrum

My daily compass!

We have been using it for 7 years now and I find this solution incredibly innovative. [...] For me, 2Be is my daily watchman. I consult it every morning as soon as I arrive, because it is an essential tool for our company. The customer support is always very responsive. [...] .For me, 2Be is really our compass.

Stéphan |

Business Analyst

Features

Designed for an exceptional experience

Limits of conventional IVR monitoring

Continuous monitoring 24/7

Ensure a continuously optimal user experience with automated and proactive monitoring, replicating your users' actions at all times.

Define your key path

Select the critical steps of the user journey that you want to monitor continuously.

Automated scenario execution

Our robots exactly reproduce your users' journeys, simulating each interaction to detect invisible errors.

Immediate detection of friction

In the event of a problem (blocked form, excessive loading time, etc.), an alert is triggered with a precise pre-diagnosis.

Access to detailed and shareable data

Consult statistics and diagnostics directly from your dashboards, and easily share them with the teams concerned.

Analysis and rapid resolution

Use 2Be-FFICIENT's observations to correct points of friction and provide a smooth, frustration-free experience for your users.

Real-time alerts and preliminary diagnostics

Receive an immediate alert as soon as a problem occurs, accompanied by a diagnosis that helps you react quickly.

SMS

Push notifications

Voice alerts

SMS

Slack

Signal

Discord

Microsoft Teams

Slack

Signal

Discord

Proactive resolution of user friction

By identifying points of friction, 2Be-FFICIENT optimizes each path for a seamless experience.

Real-time dashboards

Visualize all your performance and user experience data on customizable dashboards that can be shared with your teams.

Typical path

How does it work?

Find out how 2Be-FFICIENT works for complete and transparent tracking of your users.

IVR access

Call the number and access the interactive voice server to start the journey. Select the critical stages of the user journey you wish to monitor continuously.

DTMF navigation

Use the phone keys to enter your choices and follow the proposed options.

Voice interaction

Speak a request aloud when required by the IVR to test voice recognition.

Stage validation

Check that each choice or answer leads correctly to the next stage of the course.

Achieving the final goal of the course

Transfer to an agent, obtain information or close the call.

Clients

Approved and used by the largest companies

For over 25 years, our technology has been used by companies in the banking, insurance, and e-commerce sectors.

F.A.Q.

Frequently Asked Questions

What makes 2Be-FFICIENT different from other interactive voice server monitoring tools?

Unlike technical monitoring tools, 2Be-FFICIENT focuses on the user experience by reproducing complete user paths to detect invisible friction points.

On which platforms does 2Be-FFICIENT work?

Our IT monitoring solution is compatible with websites, mobile applications, and interactive voice response (IVR) systems.

What types of alerts are offered?

You can receive alerts via email, SMS, push notification, Slack, Teams, and more.

Do I need to install specific software to use 2Be-FFICIENT?

No, our solution is external to your infrastructure and does not require any installation or modification of your information systems.

Can I customize the user paths I want to monitor?

Yes, you have the flexibility to define the critical steps of each user path.

Switch to IVR mtonitoring focused on your users

Offer your users a seamless experience: monitor every journey, identify friction points, and optimize before they affect your users.