Identify friction points on your sites and applications in real time. Simulate the experience of your users and prevent abandonment.
2Be-FFICIENT a French synthetic monitoring provider specializing in monitoring critical user journeys for large accounts.
1. Define your critical paths
Choose the key user paths you want to monitor on your platform.
2. Our robots reproduce them 24/7
Simulate the slightest actions of your users in real time, identifying each point of friction.
3. Receive a complete diagnosis
In the event of a malfunction, receive a real-time alert with the location of the problem and help to resolve it.
Offer your users an optimal experience, without compromise.
Simulate and monitor your user paths on all types of devices using external robots, independent of your IT infrastructure, active 24/7.
Website connection
The robot connects to the website URL.
Navigation
It navigates through the menus.
Submission and validation
It performs interactions as a human would.
Incident detected!
An incident has been detected on the user path.
Incident recording
Screenshots and a video recording are taken to facilitate problem identification.
Incident transmission
You receive detailed information about the incident, as well as a pre-diagnosis to intervene as quickly as possible.
Receive instant alerts on the business tools you use daily in the event of friction or a problem.
SMS
Push notifications
Voice alerts
SMS
Slack
Signal
Discord
Microsoft Teams
Slack
Signal
Discord
Save valuable time with preliminary diagnostics that quickly identify the source of problems, for faster and more effective intervention.
Personalize your statistics and track essential KPIs with custom dashboards.
Argos detects drift before the threshold. Opale qualifies the incident and speeds up diagnosis. Together they cover the whole cycle: prediction, then analysis.
→ Opale is included in all 2Be-FFICIENT services and activates automatically whenever an incident is detected. Argos adds the predictive layer that spots drift upstream, scenario by scenario.
Argos works upstream: it detects progressive drift and predicts it before it reaches your users.
Opale qualifies each incident by cross-referencing logs, screenshots, network requests, and user behaviour to speed up diagnosis.
Argos learns the baseline specific to your activity (hour, day, step) and measures how fast the gap widens.
Each signal is ranked by severity, from a simple watch point to a critical alert, so you handle the most urgent first.
Opale qualifies the incident, filters out false positives and routes resolution to the right people (Slack, email, console).
Opale delivers a clear summary, even for a non-technical profile, and an in-depth analysis for technical teams.
We monitor the actual user experience across all your digital platforms, even in complex or constrained environments.
Ensure the availability and performance of your websites with our continuous monitoring. Identify, locate, and fix problems before they impact your users.
Improve the performance of your applications with our proactive monitoring. Identify and resolve bottlenecks to ensure an optimal experience for your users.
Ensure the proper functioning of your interactive voice systems. Analyze performance and intervene quickly in the event of anomalies.
Detect weak signals via automated monitoring of public messages. Identify incidents mentioned on social networks in real time to enhance the user experience.
Ensure the reliability of your APIs with automated monitoring. Detect slowdowns, errors, or unavailability before they impact your services and the associated user experience.
Monitor your applications installed on workstations like your web services. Automatically detect errors, slowdowns, or outages, even in closed environments, without user-side installation.
Monitor the availability, response times and output quality of your generative AI services. Catch drifts, errors and anomalies before they reach your users.
For over 25 years, our technology has been used by companies in the banking, insurance, and e-commerce sectors.
Unlike traditional tools limited to monitoring technical performance (servers, response times) or code errors, 2Be-FFICIENT reproduces your user journeys end to end, on real mobile devices rather than mere emulators.
We rely on dual graphic and textual recognition to detect the invisible frictions that directly impact your users’ experience.
And we go beyond detection: with Argos, our AI agent, you move from reactive to predictive monitoring that spots drifts and anticipates the incident before it reaches your users.
Absolutely. Our robots are located outside of your infrastructure, which means that no modification of your information systems is necessary.
In addition, our solution is compatible with all types of devices, browsers, and operating systems.
Setting up 2Be-FFICIENT is quick and fully supported. It runs in stages: scoping your needs, configuring your journeys, validation, a run-in period, then go-live. On average, allow about two weeks from scoping to a fully functional production solution.
Once your journeys are configured, you receive results in real time.
Our customers quickly see a return on investment thanks to the reduction in user path abandonment, improved customer satisfaction, and faster incident resolution.
You can start for free to evaluate the benefits for yourself.
Our dedicated customer support is always available to assist you. In the event of a problem, our responsive and competent team is there to resolve your questions in record time.
Configured by yourself or by our customer support, your alerts are fully customizable.
You can determine the paths and steps on which you want to receive alerts and set a schedule (day, hour, ...).
Yes, our robots are designed to handle complex paths and adapt to path variations, such as A/B tests or conditional steps. You remain in total control of what you want to monitor.
Yes, we offer native integrations with market tools (ServiceNow, JIRA, Slack, Teams, etc.) or custom-developed integrations for your internal tools. In addition, our data is easily exportable and shareable.
Request your demo and discover how our solution will help you detect invisible friction points in your user journeys.
Book a session with our team: a 30-minute personalised demo to see how 2Be-FFICIENT addresses your monitoring challenges.
Our team will get back to you within one business day to agree on a time together.
