- Website
- Mobile application
- Interactive voice server
- Social networks
- API
- Fat clients
Monitor the user experience, not just performance.
Identify friction points on your sites and applications in real time. Simulate the experience of your users and prevent abandonment.
An innovative and intuitive solution, for proactive monitoring
Don't just monitor the performance and availability of your infrastructures.
Guarantee your users an optimal and flawless experience.
1. Define your critical paths
Choose the key user paths you want to monitor on your platform.
2. Our robots reproduce them 24/7
Simulate the slightest actions of your users in real time, identifying each point of friction.
3. Receive a complete diagnosis
In the event of a malfunction, receive a real-time alert with the location of the problem and help to resolve it.
Designed for digital excellence
Offer your users an optimal experience, without compromise.
Don't let anything slip through the cracks
Simulate and monitor your user paths on all types of devices using external robots, independent of your IT infrastructure, active 24/7.
Website connection
The robot connects to the website URL.
Navigation
It navigates through the menus.
Submission and validation
It performs interactions as a human would.
Incident detected!
An incident has been detected on the user path.
Incident recording
Screenshots and a video recording are taken to facilitate problem identification.
Incident transmission
You receive detailed information about the incident, as well as a pre-diagnosis to intervene as quickly as possible.
Get alerted in real time
Receive instant alerts on the business tools you use daily in the event of friction or a problem.
SMS
Push notifications
Voice alerts
SMS
Slack
Signal
Discord
Microsoft Teams
Slack
Signal
Discord
Accelerate incident resolution
Save valuable time with preliminary diagnostics that quickly identify the source of problems, for faster and more effective intervention.
Track the statistics that matter
Personalize your statistics and track essential KPIs with custom dashboards.
The artificial intelligence that really simplifies incident analysis
Opale reduces false positives, clarifies alerts, and allows your teams to focus on what's essential.
→ Opale is included in all our services.
When a scenario fails,
every minute counts
Opale helps you understand faster, act more accurately, and avoid the false positives that waste time.
An embedded AI
at the heart of your user paths
It automatically analyzes each detected incident by cross-referencing logs, screenshots, network requests, and user behavior.
Distinguish the critical alert
from the false positive
Each incident is rated with a reliability index to better estimate its relevance and act with priority.
The right information,
to the right teams
Opale automatically tags incidents to quickly direct resolution to the appropriate contacts.
Your diagnostics,
enriched in real time
All analyses are directly available in your console and your usual alert channels (Slack, email, etc.).
Readable by all,
usable by all
Get both a clear summary (even for a non-technical profile) and an in-depth analysis (technical, functional, behavioral).
Adapted to all your digital platforms
Our robots can monitor all of your platforms.
Website
Ensure the availability and performance of your websites with our continuous monitoring. Identify, locate, and fix problems before they impact your users.
Mobile application
Improve the performance of your applications with our proactive monitoring. Identify and resolve bottlenecks to ensure an optimal experience for your users.
Interactive voice server
Ensure the proper functioning of your interactive voice systems. Analyze performance and intervene quickly in the event of anomalies.
Social networks
Detect weak signals via automated monitoring of public messages. Identify incidents mentioned on social networks in real time to enhance the user experience.
API
Ensure the reliability of your APIs with automated monitoring. Detect slowdowns, errors, or unavailability before they impact your services and the associated user experience.
Fat clients
Monitor your applications installed on workstations like your web services. Automatically detect errors, slowdowns, or outages, even in closed environments, without user-side installation.
Approved and used by the largest companies
For over 25 years, our technology has been used by companies in the banking, insurance, and e-commerce sectors.
Frequently Asked Questions
How is your solution different from other monitoring tools?
Unlike traditional tools that are limited to monitoring technical performance (servers, response times) or errors in the code, 2Be-FFICIENT is designed to reproduce end-to-end user journeys.
We rely on dual graphic and textual recognition.
All of this allows you to detect the invisible frictions that directly impact the experience of your users.
Our infrastructure is complex, can your solution adapt?
Absolutely. Our robots are located outside of your infrastructure, which means that no modification of your information systems is necessary.
In addition, our solution is compatible with all types of devices, browsers, and operating systems.
How long does it take to deploy your solution?
Setting up 2Be-FFICIENT is quick and intuitive. We start by defining your key user journeys, then our customer support takes care of everything.
You can start receiving real-time results as soon as your user paths are configured.
How do I know if your solution is cost-effective for my company?
Our customers quickly see a return on investment thanks to the reduction in user path abandonment, improved customer satisfaction, and faster incident resolution.
You can start for free to evaluate the benefits for yourself.
What happens if I have questions?
Our dedicated customer support is always available to assist you. In the event of a problem, our responsive and competent team is there to resolve your questions in record time.
How are alerts configured?
Configured by yourself or by our customer support, your alerts are fully customizable.
You can determine the paths and steps on which you want to receive alerts and set a schedule (day, hour, ...).
Can your solution adapt to all types of paths, even the most complex?
Yes, our robots are designed to handle complex paths and adapt to path variations, such as A/B tests or conditional steps. You remain in total control of what you want to monitor.
Can your solution integrate with our existing tools?
Yes, we offer native integrations with market tools (ServiceNow, JIRA, Slack, Teams, etc.) or custom-developed integrations for your internal tools. In addition, our data is easily exportable and shareable.
Offer (finally) a frictionless user experience
Request your demo and discover how our solution will help you detect invisible friction points in your user journeys.
