IT monitoring reinvented for a frictionless experience
Discover the true performance of your applications and websites in real time, as if you were the user.
Limits of conventional IT monitoring
Technical performance is not enough: the user experience must be at the heart of your IT monitoring.
- Failure to detect invisible problems
- User frustration and impact on your image
- Degraded experience, without you being notified
IT monitoring focused on user experience
Monitor the performance and availability of your infrastructures while guaranteeing your users an optimal and seamless experience.
Reproduce your user paths
Bots reproduce your digital user paths at regular intervals, exactly as web users or mobile users do.
- No installation required
- On all types of user interfaces
- Without modification of information systems
Get alerted in real time
React immediately in the event of malfunctions (unavailability or slowness) of your platform and obtain valuable information to help you resolve them.
- Start and end times of measurements
- Screenshots and observation videos
- Analysis of requests, navigation events, and network files for precise detection of technical anomalies
Simplify incident resolution
Benefit from high-performance indicators to help you resolve problems.
- Dashboards shareable with one click
- Indicators delivered by a trusted neutral third party
- Detailed diagnostics for effective processing
What our clients say
Whether you have one or more transactional sites or are concerned about the quality of your digital services, our monitoring solution has been designed for you and your teams.
Designed for an exceptional experience
Discover the key benefits of your future IT monitoring solution.
24/7 continuous monitoring
Ensure a continuously optimal user experience with automated and proactive monitoring, replicating your users' actions at all times.
Define your key path
Select the critical steps of the user journey that you want to monitor continuously.
Automated scenario execution
Our robots exactly reproduce your users' journeys, simulating each interaction to detect invisible errors.
Immediate detection of friction
In the event of a problem (blocked form, excessive loading time, etc.), an alert is triggered with a precise pre-diagnosis.
Access to detailed and shareable data
Consult statistics and diagnostics directly from your dashboards, and easily share them with the teams concerned.
Analysis and rapid resolution
Use 2Be-FFICIENT's observations to correct points of friction and provide a smooth, frustration-free experience for your users.
Real-time alerts and preliminary diagnostics
Receive an immediate alert as soon as a problem occurs, accompanied by a diagnosis that helps you react quickly.
SMS
Push notifications
Voice alerts
SMS
Slack
Signal
Discord
Microsoft Teams
Slack
Signal
Discord
Proactive resolution of user friction
By identifying points of friction, 2Be-FFICIENT optimizes each path for a seamless experience.
Real-time dashboards
Visualize all your performance and user experience data on customizable dashboards that can be shared with your teams.
The artificial intelligence that really simplifies incident analysis
Opale reduces false positives, clarifies alerts, and allows your teams to focus on what's essential.
→ Opale is included in all our services.
When a scenario fails,
every minute counts
Opale helps you understand faster, act more accurately, and avoid the false positives that waste time.
An embedded AI
at the heart of your user paths
It automatically analyzes each detected incident by cross-referencing logs, screenshots, network requests, and user behavior.
Distinguish the critical alert
from the false positive
Each incident is rated with a reliability index to better estimate its relevance and act with priority.
The right information,
to the right teams
Opale automatically tags incidents to quickly direct resolution to the appropriate contacts.
Your diagnostics,
enriched in real time
All analyses are directly available in your console and your usual alert channels (Slack, email, etc.).
Readable by all,
usable by all
Get both a clear summary (even for a non-technical profile) and an in-depth analysis (technical, functional, behavioral).
Designed for all your digital platforms
Guarantee a smooth and seamless user experience across all your platforms.
Website
Ensure the availability and performance of your websites with our continuous monitoring. Identify, locate, and fix problems before they impact your users.
Mobile application
Improve the performance of your applications with our proactive monitoring. Identify and resolve bottlenecks to ensure an optimal experience for your users.
Interactive voice server
Ensure the proper functioning of your interactive voice systems. Analyze performance and intervene quickly in the event of anomalies.
Social networks
Detect weak signals via automated monitoring of public messages. Identify incidents mentioned on social networks in real time to enhance the user experience.
API
Ensure the reliability of your APIs with automated monitoring. Detect slowdowns, errors, or unavailability before they impact your services and the associated user experience.
Fat clients
Monitor your applications installed on workstations as well as your web services. Automatically detect errors, slowdowns or outages, even in closed environments, without user-side installation.
Approved and used by the largest companies
For over 25 years, our technology has been used by companies in the banking, insurance, and e-commerce sectors.
LCL relies on 2Be-FFICIENT monitor its digital banking channels around the clock. Find out how LCL implemented monitoring for its applications
Frequently Asked Questions
What makes 2Be-FFICIENT different from other IT monitoring tools?
Unlike technical monitoring tools that track server availability and infrastructure metrics, 2Be-FFICIENT onthe actual user experience by simulating the entire user journey—from login and navigation to payment and form submission—to identify the hidden friction points that your traditional tools miss.
Three key differences:
- User perspective: we test what the user experiences, not what the server responds with
- Embedded Opale AI: Each alert is accompanied by a clear diagnosis and a reliability score
- Trusted neutral third party: objective metrics that IT and business teams can use
On which platforms does 2Be-FFICIENT work, 2Be-FFICIENT does it require installation?
No installation or modification of your IT systems is required. Our bots connect from the outside exactly as your actual users would.
What types of alerts are offered?
2Be-FFICIENT real-time alerts across all your channels: email, SMS, push notifications, Slack, Microsoft Teams, Signal, Discord, and voice alerts.
Each alert is enhanced byOpale, our built-in AI, with a clear summary of the incident, its classification (technical, functional, network, security), and a reliability score to help prioritize responses.
Can I customize the user paths I want to monitor?
You can combine multiple types of workflows into a single scenario—web, mobile, API, and IVR—all managed through a single dashboard.
What is IT monitoring?
IT monitoring is the continuous monitoring of the performance and availability of your digital systems: applications, websites, APIs, IVRs, and networks. It allows you to detect anomalies before they impact your users and reduce incident resolution time (MTTR).
What is the difference between IT monitoring and supervision?
Supervision monitors the status of IT infrastructure (servers, networks, hardware). Monitoring goes further: it measures the actual experience of end users on critical digital journeys. A server may be "green" in supervision while a payment journey is blocked for your customers.
Why implement an IT monitoring tool?
An IT monitoring tool allows you to detect incidents before your users do, reduce revenue losses due to outages, improve customer satisfaction, and manage digital performance with concrete business KPIs (conversion, MTTR, NPS).
What types of applications can be monitored?
Any type of digital application can be monitored: websites, iOS and Android mobile applications, APIs, interactive voice response (IVR) systems, thick clients, and social networks. Synthetic monitoring simulates user journeys 24 hours a day from outside your infrastructure.
What is synthetic monitoring, and how does it differ from passive monitoring?
Passive monitoring (or RUM, Real User Monitoring) analyzes the behavior of real users in real time. It is reactive: it only detects incidents once users are impacted.
2Be-FFICIENT on synthetic monitoring, which complements your existing RUM or APM tools.
Rediscover IT monitoring
Offer your users a seamless experience: monitor every journey, identify friction points, and optimize before they affect your users.
