Detect incidents where your users talk about them first
Monitor user feedback on social networks in real time to identify anomalies that may have gone unnoticed internally.
That 1% of incidents you don't see...
Your conventional monitoring tools monitor 99% of incidents.
But there's always the 1% that fly under the radar, whetherfor technical or regulatory reasons.
Critical anomalies that your users discover before you do... and that they report, on social networks, where everyone can see them.
First one message. Then two. Then ten. Within hours, a simple anomaly becomes a crisis.
What conventional monitoring doesn't pick up:
- Failed payment for an online product
- A blocked transfer
- A stock market purchase that doesn't go down well
2Be-Social designed to detect digital incidents in real time
Continuously monitor conversations on social networks and identify the weak signals impacting your user experience.
Real-time monitoring of social networks
2Be-Social monitors social networks and specialized platforms such as X (ex-Twitter) and TotalBug in real time to detect the first signs of malfunction.
Thanks to automated analysis, anomalies are identified as soon as they appear, enabling IT teams to take swift action.
- Continuous monitoring of online user feedback
- Immediate detection of incident signals outside conventional tools
- Real-time alerts for optimum responsiveness
Advanced semantic analysis and intelligent alerts
2Be-Social uses AI and semantic analysis to understand the context of discussions and qualify reported incidents.
By differentiating between a simple frustration and a real technical problem, you gain in efficiency and avoid false alarms.
- Contextual analysis of discussions to differentiate bug from noise
- Automatic triggering of alerts based on customized thresholds
- Generate detailed reports with trend and keyword analysis
Tailor surveillance to your needs
2Be-Social gives you total control over alert management and incident analysis, with flexible tools for precise monitoring.
- Keep control of your monitoring by adjusting alert thresholds to capture only critical incidents.
- Avoid unnecessary alerts by customizing their frequency to focus on major problems.
- Gain precision by requalifying events to identify and prioritize real incidents.
What our clients say
Whether you're monitoring multiple platforms or anticipating incidents, 2Be-Social offers you optimum responsiveness.
Designed for an exceptional experience
Discover the key benefits of your future social network monitoring solution
Continuous monitoring 24/7
Ensure a continuously optimal user experience with automated and proactive monitoring, replicating your users' actions at all times.
Define your key path
Select the critical steps of the user journey that you want to monitor continuously.
Automated scenario execution
Our robots exactly reproduce your users' journeys, simulating each interaction to detect invisible errors.
Immediate detection of friction
In the event of a problem (blocked form, excessive loading time, etc.), an alert is triggered with a precise pre-diagnosis.
Access to detailed and shareable data
Consult statistics and diagnostics directly from your dashboards, and easily share them with the teams concerned.
Analysis and rapid resolution
Use 2Be-FFICIENT's observations to correct points of friction and provide a smooth, frustration-free experience for your users.
Real-time alerts and preliminary diagnostics
Receive an immediate alert as soon as a problem occurs, accompanied by a diagnosis that helps you react quickly.
SMS
Push notifications
Voice alerts
SMS
Slack
Signal
Discord
Microsoft Teams
Slack
Signal
Discord
Proactive resolution of user friction
By identifying points of friction, 2Be-FFICIENT optimizes each path for a seamless experience.
Real-time dashboards
Visualize all your performance and user experience data on customizable dashboards that can be shared with your teams.
How does it work?
Find out how 2Be-FFICIENT works for complete and transparent tracking of your users.
Continuous platform monitoring
Our automated systems analyze platforms such as X (ex-Twitter) and TotalBug in real time to pick up the first signals of an incident.
Analysis and qualification of anomalies
Our AI identifies, filters and classifies incidents, differentiating between a critical problem and simple user feedback.
Critical threshold detection
Evaluate incidents according to customized thresholds to trigger only relevant alerts.
Receive alerts in real time
Get notified immediately and take action before the incident impacts too many users.
Anticipate with detailed reports
Get a clear view of trends and friction points to improve user experience.
Approved and used by the largest companies
For over 25 years, our technology has been used by companies in the banking, insurance, and e-commerce sectors.
Frequently Asked Questions
What sets 2Be-Social apart from other social network monitoring tools?
Unlike social listening tools designed for marketing teams, 2Be-Social is designed for IT and UX teams. It detects technical incidents reported by online users before they become critical.
Thanks to its advanced semantic analysis, it filters out real malfunctions and sends out actionable alerts rather than brand image reports.
Its aim: to anticipate digital problems and improve the user experience.
What platforms does 2Be-Social work on?
Currently, 2Be-Social monitors X (ex-Twitter) and TotalBug, the most relevant platforms for detecting digital incidents. Other channels are being studied and will be part of future developments.
What types of alerts are offered?
You can receive alerts via email, SMS, push notification, Slack, Teams, and more.
Do I need to install any special software to use 2Be-Social?
No, 2Be-Social is a 100% cloud solution. There's no software to install, and everything is controlled from a web interface that can be accessed at any time.
Can I customize alert thresholds and notifications?
Yes, 2Be-Social lets you adjust detection thresholds and alert frequency to receive only relevant notifications. So you can tailor monitoring sensitivity to your needs.
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