Website monitoring designed to maximize user satisfaction
Find out how to guarantee the performance and fluidity of your websites with monitoring that simulates the real user journey.
Limits of conventional website monitoring
Traditional website monitoring focuses on server availability and response times, but neglects an essential aspect: the user experience.
- Failure to detect invisible problems
- Tests limited to server availability
- User experience not taken into account
Website monitoring focused on user experience
Monitor the performance and availability of your websites, while guaranteeing your users a seamless, optimal experience.
Cross-browser and cross-device compatibility
Bots reproduce your digital user paths at regular intervals, exactly as web users or mobile users do.
- Analysis on Chrome, Safari, Edge and Firefox
- Desktop, mobile and tablet testing
- No need to install or modify your information systems
User path reproduction
We continuously monitor your sites to ensure an optimal user experience.
- Testing critical steps such as payments or forms
- Proactive failure detection and instant alerts
- Detailed reports to optimize your sites
Dedicated customer support
At 2Be-FFICIENT, we fully administer the solution so you can focus on what matters most: improving the user experience!
- User path recording and tracking
- Responsive assistance for every request
- Tailored training for your teams
What our clients say
Whether you operate one or more critical websites, or you want to guarantee optimal performance, our website monitoring solution is designed to meet your needs and those of your users.
Designed for an exceptional experience
Discover the key benefits of your future website monitoring solution.
Continuous monitoring 24/7
Ensure a continuously optimal user experience with automated and proactive monitoring, replicating your users' actions at all times.
Define your key path
Select the critical steps of the user journey that you want to monitor continuously.
Automated scenario execution
Our robots exactly reproduce your users' journeys, simulating each interaction to detect invisible errors.
Immediate detection of friction
In the event of a problem (blocked form, excessive loading time, etc.), an alert is triggered with a precise pre-diagnosis.
Access to detailed and shareable data
Consult statistics and diagnostics directly from your dashboards, and easily share them with the teams concerned.
Analysis and rapid resolution
Use 2Be-FFICIENT's observations to correct points of friction and provide a smooth, frustration-free experience for your users.
Real-time alerts and preliminary diagnostics
Receive an immediate alert as soon as a problem occurs, accompanied by a diagnosis that helps you react quickly.
SMS
Push notifications
Voice alerts
SMS
Slack
Signal
Discord
Microsoft Teams
Slack
Signal
Discord
Proactive resolution of user friction
By identifying points of friction, 2Be-FFICIENT optimizes each path for a seamless experience.
Real-time dashboards
Visualize all your performance and user experience data on customizable dashboards that can be shared with your teams.
How does it work?
Find out how 2Be-FFICIENT works for complete and transparent tracking of your users.
Website connection
The robot connects to the website URL.
Navigation
The user navigates through the menus to a form. Our robots accurately reproduce your users' journeys, simulating each interaction to detect invisible errors.
Submission and validation
The user fills out the form and validates the input.
Incident detected!
An incident has been detected on the user path.
Incident recording
Consult statistics and diagnostics directly from your dashboards, and easily share them with the teams concerned.
Incident transmission
Use 2Be-FFICIENT's observations to correct points of friction and provide a smooth, frustration-free experience for your users.
Approved and used by the largest companies
For over 25 years, our technology has been used by companies in the banking, insurance, and e-commerce sectors.
Frequently Asked Questions
What is website monitoring?
Website monitoring, also known as site surveillance, involves evaluating and testing its availability, navigability, and performance. It involves verifying that it is operational and that users benefit from an optimal user experience. Monitoring:
- can be internal or external;
- must be carried out at regular intervals.
Its objective is to detect, before users do, potential errors that could harm its accessibility.
What is the difference between website monitoring and synthetic monitoring?
While both techniques aim to monitor website performance, they do not function identically:
- Website monitoring relies on tools that collect data providing information on a site's performance and how users interact with it.
- Synthetic monitoring simulates user interactions with the site. It is therefore a proactive technique that generates simulated traffic.
The former focuses on data derived from actual user behavior, while the latter replicates typical user behavior.
What are the key metrics to track?
To monitor the performance and availability of a site, monitoring relies on several metrics. Here are a few that impact the user experience:
- the loading speed of a site's pages;
- server errors;
- the availability of a site;
- the stability of user paths (e.g., contact form, newsletter subscription, online purchase funnel);
- the speed of a site's reaction to user actions.
Can a site be monitored in pre-production?
Yes, it is possible to monitor a site in pre-production (provided it has a URL). This is a specific technique of site monitoring, which allows you to test the reliability and performance of a site before it goes live and is used by Internet users. These tests are essential to:
- ensure its accessibility;
- avoid errors on launch day by detecting them upstream and making the necessary corrections;
- list the points for improvement to be made to the site's performance and user experience;
- verify that all functionalities are available and working correctly.
What differentiates 2Be-FFICIENT from other website monitoring tools?
Unlike technical monitoring tools, 2Be-FFICIENT focuses on the user experience by reproducing complete user paths to detect invisible friction points.
On which platforms does 2Be-FFICIENT work?
Our IT monitoring solution is compatible with websites, mobile applications, and interactive voice response (IVR) systems.
What types of alerts are offered?
You can receive alerts via email, SMS, push notification, Slack, Teams, and more.
Do I need to install specific software to use 2Be-FFICIENT?
No, our solution is external to your infrastructure and does not require any installation or modification of your information systems.
Can I customize the user paths I want to monitor?
Yes, you have the flexibility to define the critical steps of each user path.
Switch to user-centric website monitoring
Offer your users a seamless experience: monitor every journey, identify friction points, and optimize before they affect your users.
