Website monitoring designed to maximize user satisfaction
Find out how to guarantee the performance and fluidity of your websites with monitoring that simulates the real user journey.
Limits of conventional website monitoring
Traditional website monitoring focuses on server availability and response times, but neglects an essential aspect: the user experience.
- Failure to detect invisible problems
- Tests limited to server availability
- User experience not taken into account
Website monitoring focused on user experience
Monitor the performance and availability of your websites, while guaranteeing your users a seamless, optimal experience.
Cross-browser and cross-device compatibility
Bots reproduce your digital user paths at regular intervals, exactly as web users or mobile users do.
- Analysis on Chrome, Safari, Edge and Firefox
- Desktop, mobile and tablet testing
- No need to install or modify your information systems
User path reproduction
We continuously monitor your sites to ensure an optimal user experience.
- Testing critical steps such as payments or forms
- Proactive failure detection and instant alerts
- Detailed reports to optimize your sites
Dedicated customer support
At 2Be-FFICIENT, we fully administer the solution so you can focus on what matters most: improving the user experience!
- User path recording and tracking
- Responsive assistance for every request
- Tailored training for your teams
What our clients say
Whether you operate one or more critical websites, or you want to guarantee optimal performance, our website monitoring solution is designed to meet your needs and those of your users.
Designed for an exceptional experience
Discover the key benefits of your future website monitoring solution.
Continuous monitoring 24/7
Ensure a continuously optimal user experience with automated and proactive monitoring, replicating your users' actions at all times.
Define your key path
Select the critical steps of the user journey that you want to monitor continuously.
Automated scenario execution
Our robots exactly reproduce your users' journeys, simulating each interaction to detect invisible errors.
Immediate detection of friction
In the event of a problem (blocked form, excessive loading time, etc.), an alert is triggered with a precise pre-diagnosis.
Access to detailed and shareable data
Consult statistics and diagnostics directly from your dashboards, and easily share them with the teams concerned.
Analysis and rapid resolution
Use 2Be-FFICIENT's observations to correct points of friction and provide a smooth, frustration-free experience for your users.
Real-time alerts and preliminary diagnostics
Receive an immediate alert as soon as a problem occurs, accompanied by a diagnosis that helps you react quickly.
SMS
Push notifications
Voice alerts
SMS
Slack
Signal
Discord
Microsoft Teams
Slack
Signal
Discord
Proactive resolution of user friction
By identifying points of friction, 2Be-FFICIENT optimizes each path for a seamless experience.
Real-time dashboards
Visualize all your performance and user experience data on customizable dashboards that can be shared with your teams.
How does it work?
Find out how 2Be-FFICIENT works for complete and transparent tracking of your users.
Website connection
The robot connects to the website URL.
Navigation
The user navigates through the menus to a form. Our robots accurately reproduce your users' journeys, simulating each interaction to detect invisible errors.
Submission and validation
The user fills out the form and validates the input.
Incident detected!
An incident has been detected on the user path.
Incident recording
Consult statistics and diagnostics directly from your dashboards, and easily share them with the teams concerned.
Incident transmission
Use 2Be-FFICIENT's observations to correct points of friction and provide a smooth, frustration-free experience for your users.
Approved and used by the largest companies
For over 25 years, our technology has been used by companies in the banking, insurance, and e-commerce sectors.
Another concrete example from the banking sector: find out how LCL monitors its digital customer journeys with 2Be-FFICIENT
Frequently Asked Questions
What is website monitoring, and why is it essential?
Website monitoring, also known as website surveillance, involves continuously testing a website’s availability, usability, and performance from an external source, just as a real user would.
Unlike internal monitoring tools that monitor servers, website monitoring detects issues that affect the user experience: frozen forms, slow-loading pages, failed checkout processes, and more…
It runs at regular intervals (every 5 to 10 minutes) from multiple geographic locations, 24 hours a day, 7 days a week.
What is the difference between website monitoring and synthetic monitoring?
Website monitoring and synthetic monitoring are often confused, but their approaches differ:
- Traditional website monitoring tracks server availability and HTTP response times; it tells you whether your site is “responsive,” not whether it is “working.”
- Synthetic monitoring simulates a real user journey (login, browsing, payment) and detects hidden friction points: a button that stops responding, a form that fails silently, or a page that takes 8 seconds to load.
To find out more about synthetic monitoring, read our article What is synthetic monitoring?
What are the key metrics to track when monitoring a website?
- Availability (uptime): Does the site respond to requests?
- Page load times: every extra second reduces conversions
- Stability of critical user flows: shopping cart, forms, login, payment
- Server errors(4xx, 5xx): pages not found or error pages
- Response time by step: identify exactly which step is causing the delay
- MTTD / MTTR: Mean Time to Detect and Mean Time to Resolve
Can a site be monitored in pre-production?
Yes, it is possible to monitor a site in pre-production (provided it has a URL). This is a specific technique of site monitoring, which allows you to test the reliability and performance of a site before it goes live and is used by Internet users. These tests are essential to:
- ensure its accessibility;
- avoid errors on launch day by detecting them upstream and making the necessary corrections;
- list the points for improvement to be made to the site's performance and user experience;
- verify that all functionalities are available and working correctly.
What differentiates 2Be-FFICIENT from other website monitoring tools?
Unlike technical monitoring tools that track server availability, 2Be-FFICIENT on the actual user experience by simulating the entire user journey—from login and browsing to form submission and payment—to identify hidden friction points that traditional tools miss.
Three key differences:
- User perspective: we test what the user experiences, not what the server responds with
- Built-in pre-diagnosis: Each alert includes an analysis of the root cause of the problem
- Managed service: 2Be-FFICIENT fully 2Be-FFICIENT the solution for you
On which platforms does 2Be-FFICIENT work, 2Be-FFICIENT is any installation required?
No installation or modification of your infrastructure is required: the solution operates entirely outside your IT system. Our bots connect to your URLs exactly as a user would from outside your network.
What types of alerts are offered?
2Be-FFICIENT real-time alerts across all your communication channels: email, SMS, push notifications, Slack, Microsoft Teams, Signal, Discord, and voice alerts.
Each alert is accompanied by apreliminary diagnosis that specifies the nature of the incident (page unavailable, form error, critical slowness) and the relevant stage of the user journey, so your teams can take immediate action without manual investigation.
Can I customize the user paths I want to monitor?
Yes, each monitoring scenario is fully customized to your critical business workflows. You define the steps to monitor—such as login, navigation, form completion, payment, and confirmation—and our teams set them up and maintain them for you.
You can also configurealert thresholds(acceptable response time, test frequency) and combine multiple workflows into a multi-platform scenario (web + mobile + IVR).
What is the difference between website monitoring and performance testing?
Website monitoring is acontinuousprocess that runs 24 hours a day at regular intervals to detect incidents in real time. Performance testing is aone-time action, typically performed before a site goes live, to measure the site’s ability to handle traffic.
The two are complementary: testing validates before launch, while monitoring ensures protection during production. 2Be-FFICIENT both scenarios: continuous monitoring during production and pre-production monitoring before going live.
How does website monitoring reduce the mean time to detect (MTTD) incidents?
Result: MTTD reduced from several hours to just a few minutes, and MTTR accelerated thanks to precise incident localization from the very first alert.
Does website monitoring work for e-commerce sites with a complex checkout process?
Yes, this is actually one of 2Be-FFICIENT key use cases. The solution can simulate the entire purchasing journey: browsing the catalog, adding items to the cart, entering shipping information, payment, and order confirmation.
Each step is monitored independently, allowing you to pinpoint exactly where friction occurs in the funnel—and take action before it impacts your conversion rates. Among our clients: Galeries Lafayette, Direct Assurance, BNP, …
Switch to user-centric website monitoring
Offer your users a seamless experience: monitor every journey, identify friction points, and optimize before they affect your users.
