Synthetic monitoring to supervise and improve user experience
Simulate the user journey on your website or mobile application to improve their experience with our synthetic monitoring solutions, including transactional monitoring!
Visualize user experience with automated tests
With synthetic monitoring, you can reproduce the user journey, include checks on your APIs and test your mobile application or site for potential errors.
Simulate real-life user journeys
Scripts allow you to reproduce user actions on your site or mobile application according to various parameters.
The aim is to put ourselves in their shoes and simulate their journey at different stages:
- Login to their account
- Online search
- Add to cart
- Online payment
Detect anomalies before your customers do
Synthetic monitoring helps you to monitor the availability and performance of your mobile application, website, API or IVR, and above all to spot potential errors before users do.
- Proactive monitoring with tests to simulate user interactions
- Real-time alert when a problem is detected
- Resolution of anomalies and errors before they adversely affect the user experience
Analyze performance by step
With our solution, user path supervision is carried out at every stage. This makes it possible to detect poorly performing services, pages or functionalities.
- Ensure 24/7 availability of your website or mobile application
- Error rate analysis to improve user satisfaction
- Quick pinpointing of anomalies and performance problems
Monitor critical functions
Monitoring critical (or complex) functions is essential to optimize the user experience, and thus ensure the satisfaction of your customers and prospects.
Guarantee the availability of key services
- Synthetic monitoring of your website, mobile application, API or interactive voice server enables you to keep an eye on the smooth running of its key services.
- Connecting users to their customer account and subscribing to a newsletter
- Filling in a contact or complaint form
- Adding an item to the basket and validating the basket
Measure the impact on conversion
- The transactional scenarios included in synthetic monitoring enable us to understand a site's bottlenecks and areas for improvement, and thus conversion.
- Detect obstacles that prevent users from completing their action
- Understand the issues affecting the user experience
- Improve the user experience to make it more fluid and efficient
Prioritize incidents according to their business impact
- With synthetic monitoring, you can list anomalies and problems on your site or mobile application, then determine the priority areas for correction.
- Find out about incidents affecting the use of your service
- Evaluate the seriousness of anomalies, and correct first those that have a real impact on your sales.
- Send data reports for each test to identify the cause of incidents
What our clients say
Whether you're monitoring multiple platforms or anticipating incidents, 2Be-Social offers you optimum responsiveness.
Why choose synthetic monitoring from 2Be-FFICIENT ?
Our synthetic monitoring solution is very comprehensive. You can run tests to simulate and improve the user experience, and benefit from customer support dedicated to your needs.
Multi-environment coverage: Web, mobile, API, IVR
Our solution applies to the various media used by your customers and prospects to boost their performance:
- website
- API
- mobile application
- interactive voice response (IVR)
Expert support and guidance
When you choose 2Be-FFICIENT, you benefit from tailor-made support. We take care of administering your solution according to your business and objectives.
- Setting up and monitoring simulation tests
- Responsive customer support when needed
- Training your teams
Case studies
Discover the companies that trust us and use our synthetic monitoring solution!
Frequently Asked Questions
How many scenarios can I monitor?
The number of scenarios to monitor depends on your objectives and the use of your site or mobile application. There are no limitations.
You can also customize them to meet your expectations and those of your users.
Is it possible to test an application in pre-production?
Yes, in fact, it can be used to simulate a user's journey before the launch of a mobile application or website, in order to identify sticking points, slowdowns, errors and anomalies that disrupt navigation.
What alerts are available?
You can receive real-time alerts by :
- SMS
- voice alert
- push notification
- Slack
- Teams...etc.
Do I need to install any special software to use 2Be-FFICIENT ?
No, you don't need any specific software, because our solution is external to your infrastructure. It requires no installation or modification of your system, making it even easier to use.
Switch to synthetic monitoring focused on your users
Offer your users a seamless experience: monitor every journey, identify friction points, and optimize before they affect your users.
