When it comes to website monitoring, many companies, whatever their size, wonder whether it's better to go for a free or paid solution. Although the first step in this process is often to look for a free solution, this is not the one we recommend, with a few exceptions.
Admittedly, these solutions do have their advantages, especially if you're on a tight budget or if your business doesn't really involve your users. A bit like a car inspection, you'll be able to review precise points at a given moment, without needing to make an appointment.
Unfortunately, using these solutions doesn't allow you to test the vehicle on the track to find out how it performs, or whether it will hold up in the next few minutes! It's an interesting vision, but a limited one.
What to do in the event of failure or unavailability?
In many cases, the more attractive the price, the closer you get to a "technical control" service, with no manpower and no dedicated contact person. In the best case, you receive reports every day, week or month, with no help in interpreting the data or results, and no diagnosis. So, for many reasons, you're going to want to take your business to the next level, and to do so, you need a more advanced solution like the one offered by 2Be-FFICIENT.
Our automated systems can monitor and simulate human behavior
One of our specialities is to stick as closely as possible to the user experience. To achieve this, we use automata that simulate human behavior by visually searching for elements on the page, filling in fields and clicking on buttons. From holding down a mouse click to dragging and dropping, all the actions that a human performs in front of a machine can be reproduced. This capability enables us to design customer journeys from the simplest to the most complex.
In fact, from site entry to the act of purchase, via authentication, basket validation or retrieval of a validation code by SMS, almost anything is possible, and we can assist you in implementing your specific needs.
Here, we're talking about "tailor-made website monitoring".
2Be-FFICIENT helps you monitor your sites
One of the other strengths of the 2Be-FFICIENT solution is that we offer each of our customers personalized, highly responsive support. For us, every partner is unique and needs to be closely monitored. Members of our Customer Support team analyze your results in real time, and make any necessary optimizations. We're in regular contact by e-mail or telephone, and as soon as you have the slightest question, you'll always have someone to talk to.
Every specific request is systematically analyzed by the R&D department, which can help you with your developments.
Do you have a question or an idea? We listen to you and analyze each and every one of your requests.
Obviously, the cost is not the same as with free solutions, but the requirements and stakes are certainly not the same. The service we provide is totally different, and that's the key to the success of optimized monitoring, 24 hours a day, with multiple alerting options and detailed reports, to effectively manage your business.
React quickly and make the right decisions thanks to an expert in website and mobile application monitoring, recognized as such by many of France's leading companies!
