Challenges and issues
Before adopting 2Be-FFICIENT, GMF faced a major problem: the majority of incidents were reported directly by customers, often resulting in a feeling of dissatisfaction. Faced with these challenges, the team wanted to move towards a proactive approach. The aim was to continuously monitor critical user paths with a direct impact on the business, and to implement a system enabling immediate reactivity.
Solution implementation
After an in-depth benchmark, GMF chose 2Be-FFICIENT to meet its needs. This solution offers 24/7 proactive monitoring with a real-time alert system, enabling anomalies on web and mobile platforms to be detected before they affect users.
Functional coverage
GMF uses the 2Be-FFICIENT solution to monitor its web and mobile platforms. Although the proposed indicators meet expectations, additional training is planned to further exploit the available data and optimize the use of the solution.
Conclusion
The GMF team expresses great satisfaction with 2Be-FFICIENT's technical support, particularly for its responsiveness and ability to handle incidents efficiently. Although some minor adjustments are still necessary, GMF benefits from a robust solution that contributes to better anticipation of problems and continuous improvement in customer satisfaction.
