How to monitor your interactive voice server?
Find out how to detect problems with your IVR to :
- Prevent interruptions before they affect your users
- Guarantee impeccable quality of service for your users
- Ensuring optimal platform performance
Solution approved and used by leaders
On the agenda for this webinar
Get to the heart of best practices for monitoring your IVR with a program that will make you blablaba.
Understand the importance of IVR in the customer experience.
- Why interactive voice servers remain a pillar of customer relations.
- Common challenges: slowness, errors, broken paths.
- How proactive monitoring can make all the difference.
Discover how to prevent malfunctions
- Proactive 24/7 monitoring: detect anomalies before they affect your customers.
- Real-time alerts: act quickly to avoid service interruptions.
- Key performance indicators: response time, call success rate, etc.
Visualize the tangible impact on IVR performance.
Live demonstration: identify an anomaly and solve the problem in minutes
Questions, answers and next steps
- Q&A session: your questions, our personalized answers.
- Best practices for integrating effective monitoring into your organization.
- Invitation to discover our solutions tailored to your needs
Meet your speakers
Passionate experts ready to share their knowledge and practical advice.
Evelyne MARTIN
Managing Director of 2Be-FFICIENT, Evelyne draws on more than 20 years' experience to help companies continuously improve their digital performance. She strives to offer simple, effective solutions to help organizations meet the ever-increasing expectations of their customers.
Sophie BAZILE
As Deputy Managing Director, Sophie oversees marketing and communication strategies, while sharing an in-depth vision of the market and digital trends.
Thomas BACHELLEZ
Business Developer at 2Be-FFICIENT, Thomas helps key accounts in the banking, insurance and mutual insurance sectors optimize their digital experience thanks to innovative monitoring solutions.
Haga RAKOTOHARIVELO
Associate Director and R&D Manager, Haga Rakotoharivelo oversees the development of innovative monitoring solutions at 2Be-FFICIENT. With over 14 years of expertise, he designs cutting-edge technologies to detect and resolve malfunctions in real time.